The policy in one line
Orbital themes are digital downloads delivered instantly, so we don't offer refunds. If a theme doesn't work as described, we fix it.
If something is wrong
Email support@theorbital.shop, or open a ticket from Account → Support, with your order number and a short description of the problem. Screenshots and a link to the page help a lot. We reply within 3 business days, usually much sooner, and ship the fix as a free update.
Before you buy
- Try the live demo on a computer, a tablet and a phone.
- Check the requirements and "What's in the ZIP" on the theme page.
- Make sure you picked the right platform. Each platform is a separate purchase.
- Ask us anything first. We're happy to answer before you pay.
Made-to-order versions
A made-to-order version is paid in advance and built for you. Once it's delivered, the same rule applies: if something is wrong with it, we fix it. If we haven't delivered it within 14 days of payment, you can ask for a full refund at any time before we deliver it. More in Made-to-order versions.
About Creem
Payments are processed by Creem, our merchant of record. In rare cases, for example to prevent a chargeback, Creem may issue a refund at its own discretion under its own terms. When a purchase is fully refunded, its licence key stops working and its downloads are switched off.
Where local consumer law gives you rights that can't be excluded, this policy doesn't limit them. The official wording is on the Refund policy page.