Buying
Which platforms are your themes for?
Every theme is available for Shopify. Nottelume, Folimoda, Kaolume, Oatmoss and Taktvolt also come as HTML templates. Each theme page shows exactly which versions you can buy. For other platforms, see made-to-order below.
If I buy a theme, do I get every platform?
No. You pick one platform before you pay and get the version built for it. Another platform is a separate purchase.
Do I need an account to buy?
No, you can check out as a guest. Your receipt email has your licence key and a download link. Sign in with Google later using the same email, and the purchase appears in your account. See How buying a theme works.
How do I pay, and who is the seller?
Themes are sold by Orbital Studio. Payment runs through Creem, our merchant of record, which takes the payment, handles sales tax or VAT and issues your invoice. Prices are charged in US dollars.
Can I get an invoice?
Yes. In Account → Purchases, press Invoice & receipt on the order. It opens Creem's customer portal with your receipt and invoice.
Can you make a theme for WooCommerce, BigCommerce or HTML?
Yes, on request. We build it for 1.5 times the theme price and deliver within about 7 days. If you already own the theme, you pay only the difference. We don't make Wix or Squarespace versions. See Made-to-order versions.
Licence
How many stores can I use a theme on?
One live store or website per purchase. Previews, your own computer and staging sub-domains don't count. See Test stores, previews and staging sites.
Can I use it for a client's site?
Yes, for one site for one client. The licence then belongs to that client. Each extra site needs its own purchase.
Can I move the theme to a new domain later?
Yes. Open a ticket and we reset the activation; the same key works on the new domain. See Move your licence to a new store or domain.
What happens if I don't activate the key?
The theme still works, but your live site shows a small "not activated" notice, and unactivated copies don't get updates or support.
Updates and support
Are updates free?
Yes, for life. When a new version comes out, we notify you in your account and by email, and the newest ZIP is always in Account → Purchases. See How theme updates work.
How long is support?
3 months from purchase (from delivery, for made-to-order versions). Your account shows the end date. We reply within 3 business days, usually much sooner.
Do you help with custom changes?
Support covers using the theme's features and fixing bugs. It doesn't cover custom development or third-party apps and plugins.
Refunds
Can I get a refund?
We don't offer refunds on themes. If something's wrong, we fix it, which is why every theme has a full live demo to try first. Made-to-order versions not delivered within 14 days of payment can be refunded on request. See Refunds and our fix-it promise.
Demos and content
Are the demo products and photos included?
No. The ZIP has the theme itself, with sample text and placeholders you replace with your own products and photos. The demo brands are invented, and nothing in a demo store is for sale. HTML templates are the exception for photos: they include their original demo photos, which you may use on your licensed site.
What's the password for the demo store?
It's on each theme page, under the live demo link.