In your account
Sign in with Google and open Account → Purchases. Each theme you own has its own card with:
- Download: the ZIP of the latest version. The download link is created fresh each time you press the button and works for 5 minutes, so just press it again whenever you need the file.
- Licence key: press to reveal it, then copy it.
- Support date: how long your support runs.
- Invoice & receipt: opens Creem's customer portal, where your receipt and invoice for that order live.
- Get help: opens a support ticket about that purchase.
Account → Licences lists all your keys in one table, with each key's status and the store it is activated on.
Bought as a guest?
Sign in with Google using the same email address you used at checkout. Your purchase is linked to your account automatically, the first time you sign in.
Until then you have two other ways in:
- The receipt email we sent you has your licence key and a download link that works for 7 days.
- The thank-you page you saw after paying shows the key and a download button for 24 hours.
Paid with a different email?
If your Google account uses a different email address from the one you paid with, the purchase won't link by itself. Write to support@theorbital.shop from the email you paid with, include your order number (it starts with ORB-), and we'll help you get to your files.
Messages you might see
- "The file is being prepared." The file for that purchase isn't attached yet. We'll notify you in your account when it is ready.
- "Downloads are disabled for this order." This happens when an order has been refunded, disputed or cancelled. The licence key stops working at the same time.
Lost the key itself? See Lost your licence key?.